fb778's Privacy Policy

1 Introduction & Scope of Policy

fb778 ("we", "our", "platform") operates a safe and reliable online gaming service for players in Bangladesh. We believe that protecting your personal information is not just a legal obligation — it is the foundation of trust between us and our users.

This Privacy Policy ("Policy") explains what information we collect about you when you use the fb778 website (https://fb778.lat) and all services included within it, how that information is used, who it is shared with, and what steps we take to keep your information secure.

By using fb778's services or registering an account, you consent to the processing of your information in accordance with the terms set out in this Policy. If you do not agree with any part of this Policy, you are asked to refrain from using our services.

2 What Information We Collect

fb778 collects information in the following categories:

a) Information You Provide Directly

• Name, date of birth, and contact details (mobile number and email address)
• Identity verification documents provided at the time of account registration
• Financial transaction details — records of deposits and withdrawals made via bKash, Nagad, Rocket, or Upay
• Messages and attachments you provide when contacting customer support

b) Information Collected Automatically

• Device type, operating system, and browser information
• IP address and approximate geographic location
• Session data — pages visited, time spent, and click history
• Usage patterns collected through cookies and similar technologies

c) Information Received from Third Parties

• Verification details from identity verification service providers
• Risk assessment information from fraud prevention services
• Transaction confirmation details from payment processors

3 Why We Use Your Information

fb778 uses your information only for the following legitimate purposes:

• Account Management: Ensuring registration, identity verification, and secure login processes.
• Service Delivery: Managing the gaming experience, processing bonuses, and handling financial transactions.
• Customer Support: Resolving your queries and complaints via live chat and email.
• Security & Fraud Prevention: Detecting suspicious activity and protecting the integrity of the platform.
• Legal Compliance: Maintaining records required under applicable laws and regulations.
• Service Improvement: Analysing user experience to improve the quality of the platform.
• Communications: Sending important updates, security notices, and account-related information.

4 Who Your Information May Be Shared With

fb778 shares your information with third parties only in limited and specific circumstances. The amount of information shared in each case is kept to the minimum necessary:

• Payment Processors: The information needed to complete transactions via bKash, Nagad, Rocket, and Upay is provided to those providers. These organisations are governed by their own privacy policies.
• Identity Verification Services: As part of the KYC (Know Your Customer) process, relevant information may be shared with trusted verification providers.
• Technology & Infrastructure Providers: Companies providing hosting, analytics, and security services — all of whom operate under strict confidentiality agreements.
• Legal Authorities: Information may be disclosed when required by a court order, a lawful request from an investigating authority, or applicable law.
• Business Restructuring: In the event of a merger, acquisition, or asset transfer — in which case you will be notified in advance.

5 Use of Cookies & Tracking Technologies

The fb778 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of the website.

Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, carry out security checks, and save user preferences. These cookies cannot be disabled.

Functional Cookies

These cookies remember your language preference, layout settings, and other personalisation information, ensuring a more convenient experience on your next visit.

Analytical Cookies

These cookies help improve the quality of the service. Information about which pages are visited most and where users encounter difficulties is used to further improve fb778's services.

6 How Your Information Is Kept Secure

fb778 follows industry-standard technologies and processes to protect your personal and financial information. Our security framework includes:

• SSL/TLS Encryption: All data transmitted between your browser and fb778 servers is protected by industry-standard SSL encryption.
• Data Encryption: Sensitive information — particularly financial and identity-related data — remains encrypted when stored.
• Access Controls: Only authorised staff can access your information, and they operate under strict confidentiality obligations.
• Regular Security Reviews: System audits and penetration testing are conducted on a regular basis to identify potential vulnerabilities.
• Fraud Detection: A real-time monitoring system instantly identifies and responds to suspicious activity.

Please note that no method of transmitting information over the internet is completely secure. We make every effort to ensure the highest level of protection, but we cannot guarantee the absolute security of any method. It is also your responsibility to keep your account password confidential and not share it with others.

7 How Long Information Is Retained

fb778 retains your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as retention is required by applicable law.

• Active Account Data: All relevant information is retained for as long as the account remains active.
• Transaction Records: Financial records and transaction history are retained for a specified period in accordance with regulatory requirements.
• Identity Verification Documents: KYC-related documents are retained in line with legal obligations.
• Closed Account Data: Even after an account is closed or deleted, certain information may need to be retained to meet applicable legal obligations.

8 Your Right to Control Your Personal Information

As an fb778 user, you have the following rights. To exercise these rights, please contact us:

• Right of Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: You can request that any inaccuracies in your information be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted — however, it may not be possible to delete all information due to legal obligations.
• Right to Restrict Processing: In some cases you can request that restrictions be placed on the processing of your information.
• Right to Data Portability: You can request your information in a structured, commonly used format.
• Right to Object: In certain circumstances you have the right to object to the processing of your information.

To exercise these rights, please contact our support team. We will respond within a reasonable time after receiving your request.

9 Protecting Minors' Information

fb778 is a service strictly prohibited for anyone under the age of 21. We do not knowingly collect any personal information from minors.

We verify age during the registration process and check identity verification documents to confirm that the account holder is 21 or older. If we become aware that a minor is using our platform, their account will be closed immediately and the associated information will be deleted.

If you believe a minor is using fb778, please contact us without delay.

10 How This Policy May Be Updated

fb778 may update this Privacy Policy from time to time. If changes are made, you will be notified in the following ways:

• A notice will be published on the website.
• The "Last Revised" date at the top of the document will be updated.
• For significant changes, registered users may be informed by email or via live chat.

Continued use of fb778 after any changes will be considered as your acceptance of the updated Policy. We therefore recommend that you review this page regularly.

11 Privacy-Related Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact the fb778 support team.

• Email: [email protected]
• Live Chat: Available 24/7 — in both Bengali and English

Our privacy team will process your request as quickly as possible. For complex requests, identity verification may be required.