Frequently Asked Questions
fb778 Q&A — Answers to all your questions
On this page you will find simple and straightforward answers to the most frequently asked questions at fb778 about deposits, live dealer games, VIP program, and account management.
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All the answers are right here
Before starting to play at fb778, many people have questions in mind — how do I deposit money, do live casino games work on mobile, how do I get VIP cashback, or what do I do if I forget my password. This FAQ page provides detailed answers to more than 20 questions across four main categories: deposits, live dealer games, VIP program, and member accounts. If you cannot find an answer, our 24/7 support team is always ready to help.
Deposit Questions
fb778 currently supports four mobile banking methods for deposits — bKash, Nagad, Rocket and Upay. These are the most widely used methods in Bangladesh and payments are processed within seconds. You only need an account with any one of them to make a deposit — no complicated steps involved.
The minimum deposit at fb778 is ৳200, and this applies to all payment methods — whether you deposit via bKash, Nagad, Rocket, or Upay. Starting with just ৳200, you get full access to the platform including the welcome bonus.
fb778 does not charge any deposit fee of its own. However, the mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges according to their own policy. You will see any applicable charges in your payment app before transferring, so it is worth checking that before making a deposit.
After logging in to fb778, go to the Cashier or Deposit section and select Nagad. Send your preferred amount (minimum ৳200) from your Nagad app to the number shown. Keep the payment reference number saved. Your account balance is usually updated within a few minutes. If you run into any issues, let us know via live chat.
Yes, you can deposit directly from the bKash app. When you select bKash in the fb778 cashier, you will receive a specific number and instructions. Send money to that number using the "Send Money" or "Payment" option in your bKash app and save the transaction ID. Once the deposit is confirmed, it will be added to your fb778 balance instantly.
Live Dealer Games
Teen Patti is a popular three-card game from South Asia where players try to win with the best hand against the dealer or other players. Andar Bahar is a simpler game — one card is selected and the main rule is to guess whether the next card of the same value will land on the "Andar" or "Bahar" pile. Both games are available with a live dealer in fb778's live casino.
In roulette, a wheel is spun and a ball lands on a specific slot. Players bet on which number the ball will land on, whether that number is even or odd, red or black — a variety of bets can be placed this way. In live roulette, a real dealer spins the wheel from a studio in real time, and the entire action is visible via live video stream.
In live dealer games, a professional dealer runs the game from a specially set up studio and streams it live using high-quality cameras. Sitting at fb778, you can see real cards, a real wheel, and a real dealer. Placing bets and seeing results — everything happens in real time on your screen. It gives you a real casino experience without leaving home.
Absolutely. fb778's live casino works fully through a mobile browser — on any Android or iOS device. For a smooth streaming experience, using a 4G or Wi-Fi connection is recommended. No separate app download is needed — just open the fb778 website and go to the live casino section.
Many live dealer games have a live chat feature where you can send messages to the dealer, and the dealer will sometimes respond to them. This makes the experience more social and enjoyable. However, since specific features depend on the game provider's platform, this option may not be available in all games.
VIP Program
To advance to higher levels in fb778's VIP program, you need to play regularly and actively. The more you play, the faster you can reach the next level. The cashback rate increases at each level. The exact level-up conditions can be seen in the VIP section of your account, or you can ask the live chat support.
Each week, a set percentage is returned as cashback based on your net loss or the amount you have played. Cashback is automatically credited to your account every week according to your VIP level. This amount can be used directly in games and helps keep your balance going.
fb778 has four VIP levels. Bronze — up to 0.2% cashback per week. Silver — up to 0.5% cashback per week. Gold — up to 0.8% cashback per week. Platinum — up to 1.0% cashback per week. The higher the level, the greater the benefits.
In addition to cashback, higher-level VIP members enjoy special bonus offers, faster withdrawal assistance, and priority support service. Platinum-level members may receive a dedicated personal account manager. There are also opportunities to participate in VIP-exclusive events and tournaments.
If you remain inactive for a long period, your VIP level may be reviewed in some cases. However, if you keep playing regularly, maintaining your level and moving higher is not difficult. Contact fb778's support team for more details about your current VIP status and the conditions for the next level.
Member Account
There is no restriction on logging in from a new device or browser. You can access your fb778 account from any device using your username and password. However, for security purposes, it is wise to use familiar devices and networks. If you notice any unusual activity during login, contact support right away.
A secure password should generally be at least 8 characters long, combining uppercase and lowercase letters, numbers, and special characters (such as @, #, !). It is better not to use easily guessable passwords (such as a date of birth or "123456"). If you want to change your username after it has been set, you may need to contact the support team.
If you forget your password, click the "Forgot Password?" option on the fb778 login page. After verifying your identity with your registered email or phone number, you will get the option to set a new password. If the process does not work or you cannot get access, contact the live chat support directly.
First make sure you are entering the username and password correctly — uppercase and lowercase differences matter. Clear your browser cache and cookies and try again. You can also try a different browser or device. If you keep failing, your account may be temporarily locked — in that case, contact fb778's 24/7 live chat or email [email protected].
As part of responsible gaming, you can put your account on a temporary break at any time. To use this feature, contact the fb778 support team — they will take action according to your request. Keeping your gaming habits in check is important for a healthy gaming life.
Have more questions? We are ready to help
fb778's support team is by your side 24 hours a day, 7 days a week — in both Bengali and English.
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[email protected] — send your detailed questions and get a quick reply.